The following policies are to ensure the highest quality service in the industry. Invoices and accepted estimates will serve as a contract between Aqua Masters Inc and client. By patronizing our services, client is acknowledging that he or she has read, understands and accepts the Policies listed below by Aqua Masters Inc.
Client shall grant Aqua Masters access to said swimming pool and equipment areas during regular business hours, Monday through Friday or on agreed upon schedule for repairs. Weekly cleaning services will be provided on the same day every week, however, quality assurance and repair visits may be on alternate days per week. If access is unattainable due to locked gates, dogs, pool covers, or any other limitation out of the control of Aqua Masters Inc, there will be a rescheduling fee for the visit and no credit shall be provided. Any gate keys or gate codes that are necessary to access pool area and equipment must be provided at the start of service.
Due to liability reasons we DO NOT add water to your pool. It is the client’s responsibility to monitor water levels and add water as needed. Aqua Masters does not accept any responsibility / liability for damage to equipment or pool due to low water levels. If client suspects they may have a leak, Aqua Masters can set up a bucket test at the owners request to determine if the loss of water is due to evaporation or a leak.
Solar covers will be rolled back only if client has a roller in working condition and be left off in order to add chemicals and provide proof of service visit.
Safety covers (Including automatic covers) will not be removed by Aqua Masters Inc for liability reasons. If safety cover / Auto Cover is on pool during weekly cleaning, service technician will do chemical and equipment checks only. There will be no refund or credit for the visit
In cases of high winds, rain, fires or other extreme weather we will follow our wind schedule. Technicians follow a set schedule and cannot extend service time due to reasons out of their control. Pools may be affected for several weeks after extreme weather. Client can request additional cleaning visits to get their pool back in order faster at an additional cost. Aqua Masters Inc recognizes all major holidays. Service visits will be rescheduled at the discretion of Aqua Masters. Aqua Masters will be closed the last week of every calendar year for inventory and so our team can spend time with their loved ones.
All Transactions are subject to a processing fee of 3% for credit cards & 1% for ACH. (Checks do not receive a processing fee)
Invoices for the upcoming month of pool cleaning service will be sent via email on the first of every month and due within 15 days of receipt. Invoices not paid within 30 days are subject to suspension of services until payment is received. Client is responsible for all costs (if any) associated with their lapse of cleaning services due to non payment. Client has the option of setting up a credit card on file to be ran on either the 1st or 15th of the every calendar month. Client may request to have their credit card taken off file at any time. Commercial accounts agree upon a net 20 for payment. In addition to weekly services, additional maintenance services must be performed to maintain balance to the pool. Client authorizes Aqua Masters to perform the following items and bill accordingly
1. Filter Cleaning: $175 (as needed, usually every quarter)
2. Phosphate Treatment: $150 (yearly)
3. Conditioner: $95 (yearly)
4. Filter Grids: Prices Vary (as needed)
5. Mineralizer: $125 (replaced every 6 months)
6. Service Calls (minimum 1 hour): $255 an hour (as needed and billed at an hourly rate)
1. Chlorine Tablets: $299 (yearly if needed) * Tablets are stored at client’s home, they are added weekly as needed with a one time charge at the start of summer
2. Chlorine Floater: $29.99 (as needed)
3. PH/ORP Sensor Cleaning: $49.99 (only if client has ph/orp system)
1. Salt Cell Cleaning: $140 (as needed, usually every quarter)
2. Salt Bags: $19.99 /bag (as needed)
1. Filter Cleaning: $175 (as needed, usually every quarter)
2. Mineralizer: $175 (replaced every 6 month’s)
3. Drain and Clean: $275 an hour. (This is a billed by hour rate and is subject to change depending on length of time needed to complete the job)
Prices outlined on this page are for weekly service customers only. Prices are subject to change at any time. Initial or one-time services may require additional parts and/or labor and will be estimated separately.
Estimates are emailed to clients and must be approved by clicking the “I accept” tab in their estimate, prior to work being scheduled. Any additional services requiring the purchase of parts, troubleshooting, or labor time will also require a credit card on file with a down payment to be ran prior to job being scheduled and the balance to be charged on the card upon completion of the job. Customer must notify Aqua Masters inc if they are using another form of payment before completion of the job. In cases where future parts/labor are needed, payment in full for the original estimated work will need be completed prior to future work being done. Future estimates for parts and additional labor will be estimated separately.
Estimates for repairs requiring time sensitive treatments such as chemical and one time cleaning services will be good for up to 24 hours from date sent. Estimates for repairs and installations will be good for 7 days from date sent. In cases where an initial troubleshoot visit is completed and the estimate for repair expires or is rejected, a service call fee will be charged for original troubleshooting visit. Client understands there will be minimum of a service call fee charge to them for coming out to troubleshoot any issue with their pool. Fee may be waived at the discretion of Aqua Masters Inc.
Larger projects which require multiple visits and services will have a payment schedule outlined in your original estimate. Estimates with a payment schedule are good for 14 days from date sent. Any unforeseen parts or labor may require a change order to complete the project. In such cases, a separate estimate or email outlining the necessary work will be sent to client and must be accepted prior to additional work being done. Payment schedule for change orders will follow the same guidelines listed in the repairs/installations section above and will be billed separate from the original project estimate unless specifically outlined in their change order estimate. Failure to adhere to payment schedule may result in delays in project until payment is made.
10%: Down Payment
90%: After completion of Items
For all services provided by our company, Aqua Masters Inc retains the right to charge a failure to pay fee on all invoices 30 days overdue every month until balance is paid in full. All California lien and collections laws apply and all invoices will be subject to a 20% late fee per month. Client will be responsible for all costs incurred with filing mechanics lien including additional service call fees for time spent filing and processing liens or collections at a rate of $255 per hour.
When accounts are put on cancellation policies the rules are as follows.
Account agrees to a X month contract. Any cancellation requested by other party before contract end date is subject to 3 months of charge fees in the total of the full price of monthly service. Aqua Masters reserves the right to cancel the agreement at anytime with notice. Notice is described as 30 days notice.
Net agreement terms are as listed below:
Said Parties agree to net 20 payment terms with a 5 day grace period. If payment is not received by the 25th day the account is subject to late fees. Late fees are 20% of the total outstanding amount on that given day. Payments are subject to processing fees which are as follows: 1% ACH & 3% for all credit card payments. Aqua Masters inc reserves the right to suspend and or cancel service for any and all late payments until account has been made current. All other accounts, payments are due upon receipt of invoice and no net terms apply.
Aqua Masters Inc will warranty its leak detection findings for 90 days, minor repair work for 90 days and major repair work for 1 year from the date of the invoice unless otherwise noted in writing. All warranties are for the specific work performed in writing by us. The procedure for filing any warranty claims is to notify
Aqua Masters Inc by phone or in writing and mail certified to:
Aqua Masters Inc
51 E Santa Anita Ave
Burbank CA 91502
There are no other warranties by Aqua Masters Inc of any nature whatsoever express or implied including any warranty of accountability or fitness for a particular purpose in connection with our services or products.
Aqua Masters Inc shall not be liable under any legal theory for special or consequential damages.
Aqua Masters Inc will not be responsible for any other repairs except the repairs that we originally performed. We reserve the right to repair the area of failure only. Cost as to water replacement, chemicals, land and loss of use are not covered.
Aqua Masters Inc will not be responsible for any damage due to hydrostatic pressure.
Aqua Masters Inc will not be responsible for any damage due to any acts of nature (earthquake, hurricane, tornado, hail, etc.)
Aqua Masters Inc will not be responsible for damages arising from any leaks, previous repairs performed, or draining of pool.
Aqua Masters Inc will not be responsible for any pool plaster or pool surfaces.
Aqua Masters Inc will not be responsible for underground utility lines (fiber optic, gas, electrical, etc.)
***** While the Mechanics Lien Warning is not required in all states, it is best advised that you refer to the requirements for your own state. THIS EXAMPLE IS OF THE CALIFORNIA STATE MECHANICS LIEN WARNING. *****
Mechanics Lien Warning: “Under the California Mechanics’ Lien Law, any contractor, subcontractor, laborer, supplier or other person or entity who helps to improve your property, but is not paid for his or her work or supplies, has a right to place a lien on your home, land, or property where the work was performed and to sue you in court to obtain payment.
This means that after a court hearing, your home, land and property could be sold by a court officer and the proceeds of the sale used to satisfy what you owe. This can happen even if you have paid your contractor in full if the contractor’s subcontractors, laborers or suppliers remain unpaid. To preserve their rights to file a claim or lien against your property certain claimants such as subcontractors or material suppliers are each required to provide you with a document called a “Preliminary Notice”. Contractors and laborers who contract with owners directly do not have to provide such notice since you are aware of their existence as an owner.
A preliminary notice is not a lien against your property. Its purpose is to notify you of persons or entities that may have a right to file a lien against your property if they are not paid. In order to protect their lien rights, a contractor, subcontractor, supplier, or laborer must file a mechanics’ lien with the county recorder which then becomes a recorded lien against your property.
Generally, the maximum time allowed for filing a mechanics’ lien against your property is 90 days after substantial completion of your project.
TO INSURE EXTRA PROTECTION FOR YOURSELF AND YOUR PROPERTY, YOU MAY WISH TO TAKE ONE OR MORE OF THE FOLLOWING STEPS:
To protect yourself under this option, you must be certain that all material suppliers, subcontractors, and laborers have signed the “Waiver and Release” Form. If a mechanics’ lien has been filed against your property, it can only be voluntarily release by a recorded “Release of Mechanics’ Lien” signed by the person or entity that filed the mechanics’ lien against your property unless the lawsuit to enforce the lien was not timely filed. You should not make any final payments until any and all such liens are removed. You should consult an attorney if a lien is filed against your property.”
An inspection addresses only those components and conditions that are present, visible, and accessible at the time of the inspection. While there may be other parts, components or systems present, only those items specifically noted as being inspected were inspected. The inspector is not required to move furnishings or stored items. The inspection report may address issues that are code-based or may refer to a particular code; however, this is NOT a code compliance inspection and does NOT verify compliance with manufacturer’s installation instructions. The inspection does NOT imply insurability or warrantability of the structure or its components. Although some safety issues may be addressed in this report, this inspection is NOT a safety/code inspection, and the inspector is NOT required to identify all potential hazards.
In this report, the inspector will note which systems and components were inspected, not inspected, not present, and/or deficient. General deficiencies include inoperability, material distress, water penetration, damage, deterioration, missing parts, and unsuitable installation. Comments may be provided by the inspector whether or not an item is deemed deficient. The inspector is not required to prioritize or emphasize the importance of one deficiency over another. Some items reported as deficient may be considered life-safety upgrades to the property This inspection is not an exhaustive inspection of the structure, systems, or components. The inspection may not reveal all deficiencies due to hidden or unknown factors. The inspection does not cover leak detections unless otherwise noted.
This report is the exclusive property of Aqua Masters Inc and the client whose name appears herewith, and its use by any unauthorized persons is strictly prohibited. The observations and opinions expressed within this report are those of Aqua Masters Inc and supersede any alleged verbal comments. We inspect all of the systems, components, and conditions as described above and cannot be responsible for any work performed in order to cover or hide said repair(s). In accordance with the findings above, the service recommendations that we make in this report should be addressed.