TERMS AND CONDITIONS
Click link to watch intro video
The following policies are to ensure the highest quality service in the industry. Invoices and accepted estimates will serve as a contract between Aqua Masters Inc and client. By patronizing our services, client is acknowledging that he or she has read, understands and accepts the service and billing policies of Aqua Masters Inc.
Client shall grant Aqua Masters access to said swimming pool and equipment areas during regular business hours, Monday through Friday or on agreed upon schedule for repairs. Weekly cleaning services will be provided on the same day every week, however, quality assurance and repair visits may be on alternate days per week. If access unattainable due to locked gates, dogs, pool covers, or any other limitation out of the control of Aqua Masters Inc, there may be a rescheduling fee for the visit. Any gate keys or gate codes necessary to access pool area will be much appreciated to avoid access issues any re-scheduling problems.
WATER LEVEL https://youtu.be/ZjbZrK2jDBw
Due to liability reasons we DO NOT add water to your pool. It is the client's responsibility to add water as needed. Aqua Masters does not accept any responsibility for damage to equipment or pool due to low water levels. If client suspects they may have a leak, Aqua Masters will set up a bucket test to determine if the loss of water is due to evaporation or a leak.
POOL COVERS https://www.youtube.com/watch?v=bRQ86IL4uzA
Solar covers will be rolled back only if client has a roller in working condition and be left off in order to add chemicals and provide proof of service visit. Safety covers will not be removed by Aqua Masters Inc for liability reasons. If safety cover is on pool during weekly cleaning, service technician will do chemical and equipment checks only. There will be no refund for the visit
In cases of high winds, rain, fires or other extreme weather we will follow our wind schedule https://tinyurl.com/aqwindschedle.Technicians follow a set schedule and cannot extend service time due to reasons out of their control. Pools may be affected for several weeks after extreme weather. Client can request additional cleaning visits to get their pool back in order faster. Aqua Masters Inc recognizes all major holidays. Service visits will be rescheduled at the discretion of Aqua Masters. Aqua Masters will be closed the last week of every calendar year for inventory and so our team can spend time with their loved ones. Visits during this week can be made by appointment.
Invoices for the upcoming month of pool cleaning service will be sent via email on the first of every month and due within 20 days. Invoices not paid within 30 days are subject to suspension of services until payment is received. Client is responsible for all costs (if any) associated with their lapse of cleaning services due to non payment. Client has the option of setting up a credit card on file to be ran on either the 1st or 15th of the every calendar month. Client may request to have their credit card taken off file at any time. In addition to weekly services, additional maintenance services must be performed to maintain balance to the pool. Client authorizes Aqua Masters to add the following items to their next billing cycle
Filter cleaning: $110 (as needed, usually every 4-6 months)
Phosphate Treatment: $95 (yearly) https://tinyurl.com/aqphosphate
Enzyme Treatment: $95 (yearly) http://tinyurl.com/enzyme-trmt
Conditioner: $95 (yearly) https://www.youtube.com/watch?v=6lpZVnDLxFk
Skimmer/pump baskets: $30 (as needed) https://www.youtube.com/watch?v=CCvGS2NHe6E
Filter Grids: $30 (as needed)
Mineralizer: $75 (replaced every 6 months) https://tinyurl.com/aqmneralizer
Service Calls (up to half hour): $135 (as needed) https://www.youtube.com/watch?v=rLT4dEtJ8Fc
Chlorine based systems
1. Chlorine tablets: $155 (yearly in june) * Tablets are not stored at client’s home, they are provided weekly as needed with a one time charge at the start of summer
2. Chlorine floater: $20 (as needed)
3. PH/ORP sensor cleaning: $35 (only if client has ph/orp system)
Salt Systems https://youtu.be/aNTYGErMr8M
1. Salt cell cleaning: $95 (as needed, usually every 4-6 month's)
2. Salt Bags: $15/bag (as needed)
3. Salt sensor cleaning: $35 (as needed)
SPA’S AND FOUNTAINS
Filter Cleaning: $45 (as needed, usually every 4-6 month's)
Mineralizer: $65 (replaced every 6 month's) https://tinyurl.com/aqmineralizer
Drain and Clean: $225 (usually every 4-6 month's)
Prices outined on this page are for weekly service customers only. Intial or one-time services may require additional parts and/or labor and will be estimated separately.
Estimates are emailed to clients and must be approved, in writing or by clicking the “I accept” tab in their estimate, prior to work being scheduled. Any additional services requiring the purchase of parts, troubleshooting, or labor time will also require a credit card on file with a down payment to be ran prior to job being scheduled and the balance to be charged on the card upon completion of the job. In cases where future parts/labor are needed, payment in full for the original estimated work will need be completed prior to future work being done. Future estimates for parts and additional labor will be estimated separately. Monthly service clients may have the option of adding the final payment of a repair to their next billing cycle depending on the dollar amount of the job.
Estimtes for repairs requiring time sensitive treatments such as chemical and one time cleaning services will be good for up to 48 hours from date sent. Estimates for repairs and installations will be good for 7 days from date sent. In cases where an intial troubleshoot visit is completed and the estimate for repair expires or is rejected, a service call fee will be charged for original troubleshooting visit. Client understands there will be minimum of a service all fee charge to them for coming out to troubleshoot any issue with their pool. Fee may be waived at the discretion of Aqua Masters Inc if estimated work is accepted.
Billing for Large Projects
Larger projects which require multiple visits and services will have a payment schedule outlined in your original estimate. Estimates with a payment schedule are good for 30 days from date sent. Any unforeseen parts or labor may require a change order to complete the project. In such cases, a separate estimate outlining the necessary work will be sent to client and must be accepted prior to additional work being done. Payment schedule for change orders will follow the same guidelines listed in the repairs/installations section above and will be billed separate from the original project estimate unless specifically outlined in their change order estimate. Failure to adhere to payment schedule may result in delays in project until payment is made.
Sample payment schedule would be as follows:
10%: Down Payment
60%: After completion of Items 1 @ 2 of estimate
30%: After project has been completed
Failure to Pay Schedule
For all services provided by our company, Aqua Masters Inc retains the right to charge a failure to pay fee on all invoices 30 days overdue every month until balance is paid in full or mechanics lein is filed. All California lein and collections laws apply. Client will be responsible for all costs incurred with filing mechanics lein including additional service call fees for time spent filing and processing leins or collections at a rate of $85 per hour